Refund and Returns Policy

At, UncappeD Marketplace, we are committed to providing high-quality products and excellent customer service. Our Return & Exchange Policy follows general consumer guidelines practiced in Guyana and is designed to ensure fairness, transparency, and customer satisfaction.

We accept returns or exchanges within 3 days of purchase or delivery only if:

The product was received damaged, defective, or incorrect, OR
The item is unopened, unused, and in its original packaging.

Customers must provide proof of purchase (receipt or order confirmation) and, where applicable, photo or video evidence of product issues.

Approval is required before any item is returned. Unauthorized returns will not be accepted. Please do not send your purchase back to the manufacturer.

To complete your return, we require a receipt or proof of purchase.

Non-Returnable & Non-Exchangeable Items

For health, hygiene, and safety reasons; especially in accordance with local food safety standards in Guyana, the following items cannot be returned or exchanged:

Items damaged due to customer mishandling or improper storage
All food products (including spices, snacks, sauces, seasonings, and beverages) once opened or tampered with
Perishable goods
Cosmetic and skincare items once opened
Gift baskets or bundled items unless the entire bundle is returned unopened
Discounted, sale, or promotional items

Gifts, Complimentary Items & Bundled Products

If your order included free gifts, samples, or promotional add-ons, please note:

Complimentary items cannot be returned or exchanged.
If a return is approved for an item that was part of a bundle, all items in the bundle must be returned unused and unopened for a full refund.
If the returned item disqualifies your order from a promo (e.g., “Buy 2 Get 1 Free”), the value of the free item will be deducted from the refund amount.

Exchanges

Exchanges are available only for the same item and only if: